Legal notice

LEGAL NOTICE

SHOP IDENTIFICATION

ALYQO is an online shop dedicated to selling products and items through the website www.alyqo.com.

Contact email:
alyqo@alyqo.com

ACTIVITY

ALYQO makes available through this website products and items sold online, as well as products made according to the characteristics and options offered to the customer on each product.

Information on products, prices, availability, characteristics, options and purchase conditions is shown on the website before the order is completed.

PRICES AND PAYMENTS

The prices shown on the website are in euros (€) and include the taxes legally applicable, unless expressly stated otherwise.

Shipping costs and any other charges that may apply will be shown to the customer before the order is completed.

INTELLECTUAL PROPERTY

All content made available on this website, including texts, images, graphic elements, logos, visual identity, photographs, videos, design and other elements, is the property of ALYQO or is used with the permission of the respective owners.

Reproduction, distribution, modification or commercial use of the content of this website without prior authorisation is prohibited, except where legally permitted.

LIABILITY

ALYQO seeks to ensure that the information provided on the website is accurate and up to date.

However, errors, changes in availability or temporary interruptions may occur as a result of technical or external circumstances.

ALYQO cannot be held liable for situations resulting from circumstances beyond its control, without prejudice to the rights legally guaranteed to consumers.

CONSUMER PROTECTION

Consumers benefit from the rights provided for by the applicable Portuguese and European legislation, including rights relating to pre-contractual information, withdrawal, guarantee of conformity, returns and refunds, where applicable.

No provision of this Legal Notice is intended to limit or exclude rights legally granted to consumers.

ALTERNATIVE CONSUMER DISPUTE RESOLUTION

In the event of a consumer dispute, the consumer may turn to a competent Alternative Dispute Resolution (ADR) body.

The body with territorial jurisdiction for Guimarães is:

TRIAVE – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
Rua Capitão Alfredo Guimarães, 1
4800-019 Guimarães
Telephone: 253 422 410
Email: geral@triave.pt
Website: www.triave.pt

The competence of the ADR body should be checked according to the specific circumstances of the dispute.

COMPLAINTS BOOK

ALYQO gives consumers access to the Electronic Complaints Book (Livro de Reclamações Eletrónico), in accordance with the applicable legislation.

The Electronic Complaints Book can be accessed through the official platform:

www.livroreclamacoes.pt

CONTACT

For any question relating to ALYQO, products, orders or use of the website, please contact us by email:

alyqo@alyqo.com

ALYQO operates exclusively online and does not have a commercial premises open to the public.

Last updated: September 2026